Privacy Policy

Effective Date: May 2, 2025

Welcome to Howards Van Line. We understand that moving can be a significant event in your life, and we’re here to make it as smooth as possible. Part of that commitment involves respecting and protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.

Who We Are

At Howards Van Line, we’re not just a moving company—we’re your moving partner, here to make your transition as smooth and stress-free as possible.

We know that moving isn’t just about packing boxes and loading trucks; it’s about starting a new chapter in your life.

Here’s a closer look at what we do:

Local and Long-Distance Moving: Whether you’re relocating within your neighborhood or across state lines, we’ve got the trucks, tools, and team to make it happen.

Packing Services: Don’t want to deal with the hassle of packing? We’ve got professional packers who use high-quality materials to safely wrap, box, and secure everything from fragile glassware to bulky furniture.

Storage Solutions: Do you need a place to store your items for a while? We offer secure, climate-controlled storage options to keep your belongings safe until you’re ready for them.

Customized Moving Plans: Every move is different, so we work with you to design a moving plan that fits your timeline, budget, and specific needs.

We’ve been helping families, individuals, and businesses move for years, earning a reputation for reliable service, transparent pricing, and friendly customer care. Our team is fully licensed, insured, and trained to handle moves of all sizes and complexities.

We believe in building trust with every customer, which is why we’re upfront about costs, timelines, and expectations—no hidden fees or surprises.

You can learn even more about who we are, the services we provide, and what makes us different by visiting our website at www.howardsvanline.com We’re proud to be your trusted moving solution, and we’re excited to help you every step of the way!

Information We Collect

We want to be upfront with you about the kind of information we gather when you visit or use our website, request a quote, or book a move with us. We collect both personal information (things that can identify you) and non-personal information (general data about how people use our site).

Let’s break it down so it’s crystal clear:

1. Personal Information

This is the kind of information that tells us who you are and helps us provide our services to you. Here’s what we may collect:

• Contact Details: When you fill out a form on our website (like a quote request or contact form) or when you call or email us, we collect your name, email address, phone number, and mailing address.

• Service Details: To plan your move, we need information like where you’re moving from and to, your desired moving dates, and sometimes a list or description of the items you’re moving, such as whether you have large furniture, fragile items, or specialty items like pianos.
• Payment Information: If you choose to pay online or over the phone, we’ll collect your credit card or payment information. But here’s the important part—we don’t store your credit card details ourselves. We use secure third-party payment processors that specialize in handling payment data safely and compliantly.
• Other Voluntary Information: If you choose to leave a review, testimonial, or provide feedback, we may collect your name and any information you include in your comments, especially if it relates to your move experience.
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1. Non-Personal Information

This type of information doesn’t directly identify you, but it helps us understand how people use our website so we can improve it over time.

Here’s what we gather:

• Browser and Device Data: When you visit our website, we automatically collect technical details like your IP address, what browser you’re using (like Chrome or Safari), what type of device you’re using (laptop, phone, tablet), and the operating system (Windows, iOS, Android). This helps us ensure that our website looks good and works well across different devices.

• Usage Data: We track things like which pages you visit, how long you stay on each page, which buttons you click, and where you came from (like whether you clicked a link from a Google search or a Facebook ad). This information helps us see what people are interested in and how they navigate our site, so we can make it more user-friendly.

• Cookies and Similar Technologies: We use cookies (small text files stored on your browser) to remember things like your site preferences, whether you’ve already filled out a form, or to show you ads later on other websites (called retargeting). Don’t worry—you can control or block cookies through your browser settings if you’d prefer.

Why Do We Collect This Information?

We collect this information to:

• Give you an accurate moving quote based on your needs

• Schedule and manage your moving services

• Send you confirmations, updates, or reminders about your move

• Process payments securely

• Understand how people use our site so we can improve it

• Market our services in ways that are relevant to you

We believe in collecting only the information we need—nothing extra or unnecessary. We never sell your information to third-party marketers or advertisers.

How We Protect Your Information

At Howards Van Line, we know that when you share your personal information with us—whether it’s your name, address, or payment details—you trust us to handle it responsibly. We take that trust seriously, and protecting your data is a top priority for us.

We’ve implemented several layers of protection to keep your information safe from unauthorized access, misuse, or breaches.

Here’s exactly what we’re doing to safeguard your data:

Encryption

Whenever you enter sensitive information on our website—like your name, email, or payment details—that data is protected by something called Secure Socket Layer (SSL) encryption.

What does that mean for you?

It means that the information you send to us online is scrambled into a code while it travels between your browser and our servers, so no one else can read or intercept it. Look for the little padlock icon in your browser’s address bar—that’s your signal that SSL encryption is active.

SSL encryption is the same level of protection used by major banks and online retailers, so you can feel confident that your personal details are safe while using our site.

Access Controls

Your information doesn’t just sit out in the open for anyone to see. We have strict access controls in place so that only authorized personnel—like customer service reps who need to manage your move can access your data.

• Every employee who handles customer data goes through training on how to keep that data secure and confidential.

• Access to sensitive information is limited based on job roles; not everyone in the company can see everything.

• We use secure passwords, role-based permissions, and authentication systems to make sure no unauthorized eyes get on your information.

In simple terms, only the people who absolutely need to see your information to do their job can access it—and no one else.

Regular Monitoring and Security Audits

We don’t just set it and forget it. We take a proactive approach to security by regularly monitoring our systems and website for vulnerabilities or suspicious activity.

Here’s what that looks like:

• We use firewalls and intrusion detection tools to keep hackers out.
• We perform regular security scans of our website to check for weak spots or outdated software that could be exploited.
• We work with reputable tech partners and hosting providers who also follow industry-standard security practices.

In case we ever detect something unusual, we have an incident response plan ready to go so we can address it quickly and minimize any impact.

Physical Security Measures

When it comes to the places where we store physical records (like signed contracts or printed invoices), we also apply security measures:

• Access to physical files is restricted to authorized staff.
• Documents are stored in secure locations (like locked cabinets or offices).
• When we no longer need physical documents, we dispose of them securely—using shredding or other secure destruction methods.

Third-Party Vendor Oversight

We sometimes work with outside service providers (like payment processors or IT support teams) to help us run our business. But don’t worry—we don’t just hand over your data without oversight.

• We choose vendors who follow strong privacy and security standards.
• We have agreements in place that legally require them to protect your information and use it only to provide services on our behalf.

We’re Always Working to Improve

No system is 100% perfect, but we’re committed to continually improving our security practices as new technologies and threats emerge. We stay informed about the latest data protection trends so we can adapt and strengthen our defenses over time.

Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

• Service Providers: Trusted partners who assist in operating our website and conducting our business.
• Legal Authorities: When required by law or to protect our rights and safety.

Your Choices and Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Update or correct your information.
• Deletion: Request the deletion of your data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications.

To exercise these rights, please contact us at info@howardsvanline.com.

Children’s Privacy

Our services are not directed to individuals under 13; we do not knowingly collect personal information from children.

International Users

If you’re accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the U.S. By using our services, you consent to this transfer.

Changes to This Privacy Policy

We may update this policy periodically. We’ll notify you of significant changes by posting the new policy on our website and updating the effective date.

Contact Us

If you have any questions or concerns about this privacy policy, please reach out to us:

• Email: info@howardsvanline.com
• Phone: (937) 235-0007
• Mailing Address: 3516 Wright Way Rd Ste 1, Dayton, OH 45424