How to Choose the Right Moving Company Without Getting Scammed

Choosing a moving company is like handing over your house keys to a stranger, so you must ensure they’re worthy of your trust.

When you’re trying to choose a moving company, it’s essential to know you’re picking a reliable one, not just someone who looks good on paper.

Unfortunately, the moving industry has its fair share of scammers, and if you’re not careful, you can end up with a headache instead of a smooth move.

In fact, over 5,000 complaints are filed each year about moving fraud, with issues ranging from lost belongings to unexpected fees.

So, how do you protect yourself?

Just like you wouldn’t trust your house keys to someone without a solid track record, you shouldn’t hand over your belongings to a mover without research. This guide is all about helping you pick the right moving company without the headache.

We’ll cover everything from how to read moving company reviews and spot red flags to understanding cost estimates and insurance.

Plus, we’ve got some packing tips up our sleeve to help keep things smooth and stress-free.

Let’s ensure your next move goes off without a glitch—and with the right team handling everything.

Step 1: Start with Thorough Research and Reviews

Before you hand over your belongings to a moving crew, make sure you know who you’re dealing with. A little upfront research can save you from big headaches down the road.

Ask for Recommendations: Talk to friends, family, or a real estate agent. Firsthand experiences can point you to trustworthy movers—and warn you about the ones to skip.

Check Online Reviews: Read moving company reviews on Google, Yelp, BBB, and My Good Movers. Look for patterns in customer feedback about reliability, care with items, and pricing transparency.

Identify Fake Reviews and Bots: Watch out for vague praise, repeated phrases, or tons of perfect reviews posted at once. Genuine reviews mention specific details—those are the ones you can trust.

Step 2: Spot Fake Movers Early

Now, you should have a pretty good idea of what to look for when researching moving companies. But the question is, how do you spot fake Moves?

Here are some red flags that can help you spot trouble early.

No Physical Address or Fake Website

One of the first things to check is whether the company’s website lists a physical address. If you can’t find one or the address seems off, that’s a big warning sign.

Large Upfront Deposits

A reliable moving company will not demand large upfront payments. If they ask for cash or require a hefty deposit before the move begins, that’s a major red flag. 

No Written Contract or Vague Estimates

Any reputable moving company will provide a written contract outlining all terms and conditions. Avoid movers who can’t give you a clear, written estimate or refuse to commit to one.

Unmarked Trucks or No Branding

Movers who appear in unmarked trucks or vehicles with no company logo might not be who they say they are. Professional moving companies have branded vehicles to give you confidence that you’re working with the right people.

Bad Reviews or Unresolved Complaints

While no company can be perfect, you should avoid moving companies that consistently receive bad reviews or have unresolved customer complaints. Be sure to look at various review platforms and see if customers’ concerns are addressed. If not, it’s best to steer clear.

Step 3: Verify Licensing and Credentials

So, it’s time to take your research a step further by verifying that the moving company is legitimate. A licensed moving company can give you peace of mind, knowing that it follows industry standards and regulations.

Check for Proper Licensing:  Interstate movers in the U.S. must be registered with the FMCSA. Ask for their FMCSA number and verify it on the FMCSA website.

Look for Local Licensing Requirements:  Some states require additional licenses for local moves. Check your state’s Department of Transportation website for details.

Check the DOT Number:  A valid DOT number means the company meets government safety standards. If they can’t provide it, consider other options.

Insurance Coverage Verification:  Ask for proof of liability and cargo insurance to protect your belongings during the move.

Step 4: Understand Insurance and Liability Coverage

When it comes to moving, accidents can happen. Whether it’s a scratched table, a damaged lamp, or worse—your belongings being lost—you must know you’re covered.

Types of Coverage to Know About:

Moving companies offer two primary types of insurance coverage

• Released Value Protection: This is the most basic level of coverage. It’s often included for free, but it offers minimal protection, typically only 60 cents per pound for damaged or lost items.
• Full Value Protection: This is the higher level of coverage, and while it comes at an additional cost, it’s well worth it for peace of mind. This ensures that the mover is fully responsible for replacing or repairing any damaged or lost items at their full replacement value.

Step 5: Request Detailed Cost Estimates

Nobody wants to be hit with surprise charges on moving day. That’s why getting a clear and detailed cost estimate upfront is crucial. A solid estimate gives you a good idea of the price and protects you from hidden fees or unexpected costs.

Binding vs. Non-Binding Estimates

When requesting an estimate, you’ll likely come across two types: binding and non-binding estimates.

• Binding Estimate: This is a fixed price, ensuring you won’t pay more than agreed, no matter what.
• Non-Binding Estimate: This can change if the move takes longer or your items weigh more than expected, leading to potential surprises.

Step 6: Comparing Moving Companies

At this point, you’ve done your research, checked reviews, verified licenses, and gotten a feel for the move’s cost. Now, it’s time to compare the movers you’re considering to make sure you pick the best one for your needs.

Step 7: Make Your Final Decision

Now, you’ve gathered all the information you need to make an informed decision. Now, it’s time to narrow down your choices and select the moving company that best meets your needs.

Review Your Options: Take a moment to compare all the movers you’re considering. Revisit their reviews, pricing estimates, and services offered. Make sure the company aligns with your expectations and needs.

Ask Questions: Don’t be afraid to ask additional questions to clarify any uncertainties. Inquire about things like how long the move will take, what type of insurance coverage they offer, and any additional fees that may come up.

Trust Your Gut: When it comes to choosing a moving company, trust your instincts. If something feels off or if you’re uncomfortable with a company’s response, it’s better to walk away and find another option.

Smart Tips to Avoid Moving Scams.

When it comes to picking a moving company, a little caution goes a long way. Scammers often look legit on the surface, so it’s important to stay sharp and know what to watch for before you commit.

Here are some key tips to keep in mind:

1. Don’t skip the research. Even if a mover was recommended by someone you trust, double-check their credentials, reviews, and reputation. Every move is different, and so is every customer experience.
2. Ask for everything in writing. Verbal promises don’t hold up if something goes wrong. Always get estimates, agreements, and service details in writing—email counts, but a formal contract is better.
3. Be cautious of super-low quotes. If a price sounds too good to be true, it usually is. Extremely low quotes can be a sign that the seller is cutting corners or planning to tack on hidden fees later.
4. Confirm licensing and insurance. Legitimate movers have the required licenses and insurance coverage to protect your belongings. Ask for proof, and don’t settle for vague answers.
5. Visit their office or check their trucks (if possible). A reputable mover will have a physical presence and branded vehicles—not a shady warehouse or an unmarked rental truck.
6. Trust your gut. If something feels off during your conversations—whether it’s pressure to book quickly, evasive answers, or rude customer service—listen to that instinct and move on.